Issue Tracker
Embed a fully functional project management tool directly into your enterprise software. Manage tickets, assign tasks, and track hours without forcing users to switch to external tools. Customize dynamic workflows and fields to match your specific business processes, keeping all project data secure within your own database.
View PricingA complete, enterprise-grade project management suite embedded in your application.
Dynamic Workflow Engine
Define custom state transitions for issues based on tracker types and user roles. You control exactly how a ticket moves from 'New' to 'Closed' (e.g., only Managers can move a ticket to 'Approved').
Granular Field-Level Security
Unmatched control over data visibility. Define permissions down to the individual field level—decide which roles can see, edit, or are required to fill out specific fields (standard or custom) within a workflow step.
Unlimited Custom Fields
Extend issues, projects, and time entries with typed custom fields (Text, List, Date, Boolean, etc.) to capture the exact data your business process requires.
Integrated Time Tracking
detailed logging of hours spent on specific issues. Compare estimated time vs. spent time and categorize efforts by activity type for precise reporting.
Multi-Project Architecture
Manage multiple projects simultaneously with support for sub-projects, allowing you to organize complex portfolios efficiently.
Advanced Filtering & Queries
Create, save, and share complex search queries to find exactly the issues you need based on any combination of criteria and custom fields.
Legacy Schema Compatibility
Built on a database schema compatible with Redmine. This allows for side-by-side coexistence or seamless data migration from existing Redmine installations without data loss.
Email Notifications
Automatic email alerts for issue creation, updates, and status changes, keeping all stakeholders aligned without needing to check the dashboard constantly.
Why integrate when you can embed? A complete enterprise project management suite running directly on your database.
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Pricing
Per application, billed annually. Every plan includes the commercial license and a perpetual right to the last release covered by your subscription.
Core
Issue Tracker is a complete project and issue management system: workflows, custom fields, time tracking, role-based permissions, comments, and attachments. Core includes the Commercial License for one Permitted Application and every update released during your one-year subscription, with perpetual rights to the last covered release. Best when your team integrates from documentation.
- Unlimited Users & Developers
- Unlimited Environments & Deployments
- Offline license checking
Startup
Issue Tracker is a complete project and issue management system with workflows, custom fields, time tracking, and role-based permissions. Startup adds the Customer Portal and its AI documentation assistant, plus ten Support Hours per year for help with workflow design, custom fields, and permission modelling.
Everything from Core, plus:
- Access to support portal
- AI Documentation Assistant
- 10 support hours included
Enterprise
Issue Tracker is a complete project and issue management system with workflows, custom fields, time tracking, and role-based permissions. Enterprise includes everything in Startup, eighty Support Hours per year, and issue escalation directly to engineering. Right when it underpins customer-facing support.
Everything from Startup, plus:
- 80 support hours instead of 10
- Issue escalation for bug reports